 |
|
Say What? |
| “Mary taught us to look for
the motivations behind a person’s communication.
This helped us to understand the needs of our
clients better, which lowered our stress levels
when interacting with them and help us provide a
higher level of service." -Participant
Contra Costa County Insurance Group |
|
 |
|
|
|
|
|
|
|
"I know you think you
understand what you thought I said, but
I'm not sure
you realize that what you heard is not what I meant"
- Anonymous |
|
 |

|