“Mary taught us to look for
the motivations behind a person’s communication.
This helped us to understand the needs of our
clients better, which lowered our stress levels
when interacting with them and help us provide a
higher level of service."
-Participant
Contra Costa County Insurance Group
Look Who's Talking - Listening When You
Might Not Feel Like It
Ever received some feedback and felt picked on or devalued by the delivery? How open are you to really listening and receiving the gift of feedback even if it’s not packaged as pretty as you’d like?
This thought-provoking, laugh-inducing, participatory session will increase your comfort level in considering the input of others.
Practice giving and receiving feedback in playful, non-threatening ways so when it’s your turn to listen, you’ll recognize the contributions even when they may be buried by what seems like condemnation. Open up a whole new world of possibilities by extracting the value in feedback to enhance your relationships, well-being, and personal effectiveness.
OUTCOMES
Increase your comfort
level in hearing other’s comments or criticism.
Learn how to clarify
feedback in a non-threatening way to make sure you and
the person offering it have the same understanding.
Practice
giving and receiving feedback in a fun and playful
manner so when it’s your turn to be on the receiving end
you will experience it in a whole new way.
Use your innate ability
to spot discrepancies to gain insights about yourself
and distill the reason for giving feedback in the first
place!
Follow a recipe for
discovering the intended good in feedback offered and
using it to your best advantage.
Ever received some feedback and felt picked on or devalued by the delivery? How open are you to really listening and receiving the gift of feedback even if it’s not packaged as pretty as you’d like? 
"It's a fool who takes
offense when none is intended, and a 
